How to Remove Phone from Billing and Shipping Fields in WooCommerce
As an e-commerce store owner, optimizing the checkout experience for your customers is crucial for driving conversions and improving your overall sales. One common optimization technique is to streamline the checkout process by removing unnecessary form fields, such as the phone number field.
In this blog post, we'll guide you through the complete process of removing the phone number field from both the billing and shipping sections of your WooCommerce checkout and account pages.
Why Remove the Phone Number Field?
There are several reasons why you might want to remove the phone number field from your WooCommerce checkout and account pages:
-
Reduces Friction: The fewer form fields customers have to fill out, the easier and more streamlined the checkout process becomes. This can lead to higher conversion rates.
-
Improves User Experience: Some customers may feel uncomfortable providing their phone number, especially if they don't see a clear need for it. Removing this field can make the checkout process feel more user-friendly.
-
Compliance with Data Privacy Regulations: In certain regions, such as the European Union, there are strict data privacy regulations (e.g., GDPR) that may require you to justify the collection of personal information like phone numbers. Removing unnecessary fields can help you stay compliant.
-
Focuses on Essential Information: By removing the phone number field, you can prioritize the collection of more essential information, such as the customer's name, email address, and shipping/billing details.
Removing the Phone Number Field in WooCommerce
To remove the phone number field from both the billing and shipping sections of your WooCommerce checkout and account pages, you can use the following code snippets. Place this code in the functions.php
file of your active child theme (or active theme if you don't have a child theme).
Remove Billing Phone Number Field
add_filter('woocommerce_billing_fields', 'remove_billing_phone_field', 20, 1);
function remove_billing_phone_field($fields) {
$fields['billing_phone']['required'] = false; // Ensure the field is not required
$fields['billing_email']['class'] = array('form-row-wide'); // Make the email field wider
unset($fields['billing_phone']); // Remove the billing phone field
return $fields;
}
This code does the following:
- Removes the
billing_phone
field from the billing fields array.
- Sets the
required
property of the billing_phone
field to false
to ensure it's not a required field.
- Adds the
'form-row-wide'
class to the billing_email
field, making it wider on the checkout page.
Remove Shipping Phone Number Field (Optional)
add_filter('woocommerce_shipping_fields', 'remove_shipping_phone_field', 20, 1);
function remove_shipping_phone_field($fields) {
$fields['shipping_phone']['required'] = false; // Ensure the field is not required
unset($fields['shipping_phone']); // Remove the shipping phone field
return $fields;
}
This code removes the shipping_phone
field from the shipping fields array and sets its required
property to false
.
Please note that the shipping email and phone fields are not included in WooCommerce by default. If you have added these fields to your checkout, the above code will remove them. If you only want to remove the billing phone field, you can skip the second code snippet.
Verifying the Changes
After adding the code snippets to your theme's functions.php
file, you should see the following changes on your WooCommerce checkout and account pages:
- Billing Section: The phone number field will be removed, and the email field will be wider, taking up the full width of the row.
- Shipping Section: The phone number field will be removed (if you included the second code snippet).
To ensure the changes are working as expected, you can test the checkout process by placing an order on your store. You should no longer see the phone number field in the billing and shipping sections.
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Conclusion
Removing the phone number field from your WooCommerce checkout and account pages can help streamline the customer experience, improve conversion rates, and ensure compliance with data privacy regulations. By following the steps outlined in this blog post, you can easily implement this optimization on your e-commerce store.
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